Frequently Asked Questions

HNL Lab Tests Direct is a service that allows you to buy your own lab tests. Our physician will sign off on your purchase so we can perform the test. This service empowers you to take charge of your own health. What you choose to do with your test results is up to you. It is recommended that you share any abnormal or critical results with a health care provider.

You can browse and purchase available tests, as well as securely access results for any tests you purchase on the HNL Lab Tests Direct site. Your test results are stored for one year so you can compare how you are doing over time.

We accept health savings account (HSA) and flexible spending account (FSA) plans. We do not submit claims to insurance companies. You can also pay with a credit card or PayPal account.

Please call HNL Lab Tests Direct at 1-877-402-4221.  We will be happy to help you.

There are many online options to help you search for a health care provider. If you live in the Lehigh Valley region, you could go to lvhn.org/find_a_doctor. If you live in other areas of Pennsylvania or New Jersey, you can go to aaucm.org. Most hospitals offer a hotline for you to call if you need to find a doctor. You could also look in your regional phone book.

Our testing and results are confidential. Your results are private and securely stored. Your name, address, age, gender and phone number are required so we can match your results and contact you if any of your tests results indicate that you require urgent medical attention. HNL Lab Tests Direct is legally bound by HIPAA regulations to protect personal details and test results. Certain public health agencies require notification when some tests are positive. They use this information to track emerging trends in infectious disease. Tests that must be reported to public health agencies are noted in the test description.

People choose to use companies such as HNL Lab Tests Direct for many reasons. Some people like the control of being able to buy any test they want as a fast, convenient way to check health status. People who manage chronic conditions appreciate that they can get a blood test done without making a copay for another doctor visit or submitting an insurance claim to a high-deductible insurance plan. Others like the confidentiality the site provides, especially when it comes to testing for drug use and sexually transmitted infections.

No. This service allows you to buy your own lab tests without an order from your doctor and without insurance. Our physician will sign off on your purchase making it easy for you to get your tests performed without an appointment and without a visit to a doctor’s office.

Please call HNL Lab Tests Direct at 1-877-402-4221. We will be happy to help you.

Our services currently are only available in Pennsylvania and New Jersey at the testing centers listed on our web page.

HNL Lab Medicine is the exclusive laboratory provider for Lab Tests Direct. HNL Lab Medicine operates in Pennsylvania at this time.

HNL Lab Medicine is the exclusive laboratory provider for Lab Tests Direct.

At time of purchase, you are paid in full so there is no need to pay anything additional at the testing center.

No, you do not need to bring photo identification to the testing center.

You do not need an appointment. Our draw sites use a walk-in model. Most patients wait just 15 minutes or less.

You can find it at HNLLabTestsDirect.com. You can get to it from any device you use to get to the internet, including a desktop computer, laptop computer, tablet or smart phone.

You will receive an email when your results are ready to view. Once you get the email, simply log in to your secure account on Lab Tests Direct and view your results.

You may print your results and share them with anyone you choose, including doctors, nurses, physician assistants, chiropractors, holistic health practitioners, nutritionists, personal trainers, or anyone else you see fit. If you wish to send a fax to a provider please login to your account and go to your results, where you will be able to fax results to the health care provider of your choice.

HNL Lab Medicine is the exclusive laboratory provider for Lab Tests Direct. You can go to any of the HNL Lab Medicine's draw sites to have your sample collected. Please be sure to bring your requisition form with you to the HNL Lab Medicine's draw site of your choice.

To edit your personal information, please log in to your account and simply update it.

Please call Lab Tests Direct at 1-877-402-4221. We will be happy to help you.

From www.HNLLabTestsDirect.com, please click the Register button. Once you submit the short form found there, you will receive an email to the email address you provided. The email will contain a link. Click the link and you will then create a password and set up security questions. After you do this, you will be able to purchase tests and take charge of your health.

Go to the Log In screen and click the Forgot Password link. You will be asked your security questions. Please answer these questions and you then will be able to update your password. If you are still having issues, please call Lab Tests Direct at 1-877-402-4221. We will be happy to help you.

Please call Lab Tests Direct at 1-877-402-4221. We will be happy to help you.

Your name, address, age, gender, phone number and email address are required so we can match your results and contact you if any of your tests results indicate that you require urgent medical attention. Lab Tests Direct is legally bound by HIPAA regulations to protect personal details and test results.

Your name, address, age, gender and phone number are required so we can match your results and contact you if any of your tests results indicate that you require urgent medical attention. Lab Tests Direct is legally bound by HIPAA regulations to protect personal details and test results.

This site operates like most retail sites found on the web. Simply find the test(s) you want to purchase and click the Add to Cart button. When you are finished shopping, click on the shopping cart icon and follow the standard checkout process. Please note you must be a registered user to purchase tests. To register, simply click the Register Here button on the center of the home page.

We accept health savings account (HSA) and flexible spending account (FSA) plans. We do not submit claims to insurance companies. You can also pay with a credit card or PayPal account. When using a PayPal account to make a payment all emails about that payment will be sent to the email address on file for that account, not your Lab Tests Direct account email. Rules for using HSA and FSA accounts can be found at www.irs.gov.

PayPal is a Web-based application for the secure transfer of funds between member accounts. It doesn't cost the user anything to join PayPal or to send money through the service, but there is a fee structure in place for those members who wish to receive money. PayPal relies on the existing infrastructure used by financial institutions and credit card companies and uses advanced fraud prevention technologies to enhance the security of transactions.

Click the Login link at the top of the website. Enter the username and password you created during the registration process.

Lab Tests Direct works best in the following browsers:Google Chrome 1.x **Recommended for best viewing experience Mozilla Firefox 2.0 and aboveMicrosoft Internet Explorer 9 and aboveApple Safari 2.x

Your account will display all of your lab reports for one year. You may download all of your lab reports and save them.

Yes, but Lab Tests Direct may not view perfectly on every phone type and version. For best viewing, please use a desktop computer. Requisitions received in email can be downloaded and viewed on your cell phone using Adobe Acrobat reader.

All mobile devices work with our site, below is a list of devices we support. If you are using one of these devices and see any issues please let us know.iPhone 6, 6s, 6s plusiPad AIR 2 and MINI 4Samsung Galaxy S6, S6 edge, S6 edge plusSamsung Galaxy Tab 2 9.7 and 8.5

If any of your test results come back as out of range (either too high or too low), they are considered abnormal. If the results are significantly out of range, they are considered critical. We suggest you follow up with a health care provider if any of your test results are abnormal. We suggest you seek medical attention right away if any of your results are critical.

The results of some tests could indicate a serious health issue. If your results are critical for any of these tests, we will contact you on the phone number you provide as soon as we have your results no matter what time of day or night it is. We will also notify you via email that you have results which warrant urgent attention. If any of your results are abnormal (outside of the range considered normal), we will alert you via email that you have results which warrant extra attention.

Most test results are available within 24-48 hours. A few tests may take longer to perform. We will alert you via email as soon as your results are ready.

You will find this information in the full test description. If you have any questions beyond what is included in the test description, please call us at 1-877-402-4221. We will be happy to help you.

Most tests do not require any preparation. You simply go to the testing center of your choice and have your sample drawn at a time that is convenient for you. If your test requires you to fast (not eat or drink anything besides water for at least 8 hours before the test), it will be listed in the test description.

Prices range from $39 and up, depending on the complexity of the testing.

Sometimes two unique tests or panels may have an overlapping component, such as a glucose contained within two larger panels. If this happens, our lab will measure that specific component once, and return only one result. This prevents the confusion of seeing two separate results that may be slightly different. We recommend that you read and understand each test that is purchased so the duplication of testing doesn’t occur. If you have any questions about certain testing that may overlap, please call Lab Tests Direct at 1-877-402-4221. We would be happy to assist you.

Everyone has different health needs. All of our tests have a description which can guide you to the best testing for your needs.

Certain public health agencies require notification when some tests are positive. They use this information to track emerging trends in infectious disease.

Some results offer a brief interpretation, but most results just give the resulted value. This value can be qualitative (positive/negative) or quantitative (number). If you are interested in more information about your test results, please see a health care provider.

You can now purchase testing for children under 18. To do so follow these steps:
1. Login to your existing account, or create an account if you do not have one
2. Navigate to the My Account Screen
3. Select the link on the left navigate - Purchase Testing for a Child
4. Add as many children as you want
5. To purchase testing for a child click the button called BROWSE TESTING FOR THIS CHILD in that child's account details
6. OR you can browse testing and upon clicking ADD TO CART you will be prompted to select the person for which testing is being purchased
7. Purchase as many tests for that child as you would like and check out when you are ready. 

You may only purchase testing for one adult or child at a time. After you checkout you can browse testing for yourself or a child and check out again. We do this so that each individual has their lab requisition and lab report.

Currently all tests are available except HIV testing. Since this type of testing is sensitive please talk to a physician about having this testing done on your child.

Once your child turns 18 you will no longer be able to purchase testing on their behalf, and you will no longer have access to their information through your account. Individuals age 18 and above must setup their own account to purchase testing